Customer Solutions Manager (m/f/x)

BE AN ESSENTIAL PART OF EVERYDAY LIFEPosition: Customer Solutions ...


Position: Customer Solutions Manager (m/f/x)
Customer: DHL Supply Chain
Grade: RCS J
Contract Type: Full-time, Permanent
Closing Date for Applications: 1st August 2021

Location: Belgium or Netherlands  

Are you a motivated, organized person seeking an exciting and rewarding opening in a fast-paced environment?  Would you enjoy being part of a committed team that works together to create a relevant, important difference in the lives of our customers and employees?  If you're looking for change, and you're ready to make changes … we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, 'Best Place to Work.'

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too. 

The key responsibilities in this role include:

  • To manage large complex solutions and ensuring that committed customer key performance indicators (performance & financial) are met
  • Manage and coordinate large and complex customer solutions
  • Co-responsible to retain customer revenue and EBIT (customer P&L)
  • Co-responsible to retain customer program management fee (customer P&L)
  • To ensure that DHL provides service excellence as committed and contracted to customers on an ongoing basis

You won't find another job like the one you'll find with DHL Supply Chain. 

Now here's what we need from you;

  • Experience in customer management required within the Supply Chain division
  • Strong problem solving skills
  • Experience working in regional or global teams and organizations preferred
  • Relevant University/ Master's Degree level or equivalent experience
  • Customer Relationship Management background

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.


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Welkom bij DHL

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